HireOne Telephone Number

01227 772277

What documents do I need to produce and how?

Welcome to your first van hire experience with us! To ensure a smooth and efficient process, we kindly request that first-time hirers provide the following essential documentation:


  • Valid Photocard Driving Licence (front & back): This verifies your driving credentials and eligibility to operate the vehicle. (Class B)
  • Proof of Address: Please provide one of the following documents, ensuring it matches the address on your driving licence and is dated within the last 3 months:
    • Utility Bill (electricity, gas, water, telephone): Demonstrates your current residency and address details.
    • Bank Statement: Confirms your address.
    • Council Tax Statement: Serves as an official record of your residency and address.
    • Payslip: If paper payslips are available, they are also acceptable.

Additional Requirement:

  • If your current address differs from the one on your driving licence: Please provide one additional form of ID from the list above, showing your name, current address and dated within the last 3 months.

National Insurance Number:

  • To conduct a mandatory DVLA licence check, we require your National Insurance number. This information remains strictly confidential.

When you book a van with us we will send you an email with instructions on submitting documents. One of the methods is using this link: Submit Documents

By having these documents prepared beforehand, you will facilitate a quicker and more streamlined handover process for your van rental.

Should you have any questions or require clarification on any aspect of the documentation process, please do not hesitate to contact us. We are committed to assisting first-time hirers in having a seamless and enjoyable van hire experience.

We look forward to welcoming you on board!