01227 772277
01227 772277
Budget Van Rental FAQ
A member of our booking team will contact you by email in the first instance to let you know about availability and prices. If you would like to go ahead and book then please call us on 01227 772277 during office hours. Currently, we do not have an online booking system.
Unfortunately, we can no longer accept cash as a form of payment.
Full payment is taken on booking with Credit & Debit Cards. Deposit of £250.00 is taken on the day of hire. If you take our CDW option then no deposit is required.
Yes, the price includes comprehensive Insurance Cover, Breakdown Cover and an allowance of 250 miles per day. We offer an optional excess waiver, which costs £10 per day of hire, extra.
A Collision Damage Waiver (CDW) is an additional daily charge which you can choose to pay instead of paying a deposit. The Collision Damage Waiver DOES NOT include damage to windscreens or windows, mirrors or their casings, alloy wheels or wheel trims, damage to tyres or driver negligence.
Yes, we do hire to couriers and removal contractors.
Yes, we offer discounts for weekly and monthly hires. Please contact one of our branches for more details.
Yes, you can cancel your booking up to 48 hours before the hire date by contacting our booking team on 01227 772277. Anything 24 hours or less you will lose the cost of the hire.
Yes 250 miles per day, excess mileage charges at 15p per mile.
If you return the vehicle later than the time specified on your booking you will be charged for the additional time that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle and will be taken from the deposit. If you are over 30 minutes late you will be charged for a full day.
Contact “HireOne” immediately on 01277 772277.
Write to: “HireOne”, Unit 17 Joseph Wilson Industrial Estate, Millstrood Road, Whitstable, Kent CT5 3PS or call 01227 772277.
Yes, they can, but the hirers remain legally responsible for the vehicle until it has been checked in by our staff.
No Main Land UK only.
Yes. Collection and drop off times are from 8:00 am and 16:30 pm Monday – Friday. Saturday from 08:00am – 13:00 and Sunday from 10:00am – 13:00.
Bank holidays will vary.
No. Delivery & collection of vehicles requires 2 members of staff and an additional vehicle. Unfortunately we do not have enough staff to offer this service.
Budget Van Rental FAQ
Yes, your licence must be provided before you hire the vehicle.
Documentation needs to be scanned and emailed to us prior to the day of hire. Your driving licence, your National Insurance number, 2 x Proofs of Address (recent utility bills or bank statements within the last 3 months with the address that is on your licence). If you have the old-style paper licence (no photocard) you must also bring another form of photographic I.D., For example, your passport.
Yes 25 – 70 years and must have been driving for at least 2 years.
All hirers must have held a full licence for at least 2 years.
Details of endorsements must always be taken. Depending on the seriousness of the endorsement and the number of the endorsements, you may be able to hire a vehicle. Contact our office by phone 01227 772277 or email info@hireone.co.uk with details to be sure. Remember if the full details are not given this may result in you not being insured. You can also use our online form to send this information.
The initial price per vehicle covers one driver. Any additional drivers may be added onto the insurance at an extra price of £10.00 per driver per day of hire.
No, unfortunately, all vehicles must be returned to the collection point.
We have Luton vans, Long wheel base panel vans, medium panel vans, small vans. We also have refrigerated vans in a variety of sizes. Click on the links to view more details.
You will be given instruction on the day to help you use tail-lifts safely. We have our own tail-lift safety page here. You can also view some additional safety information here.
Budget Van Rental FAQ
