Frequently Asked Questions

 

I have made a booking online when will someone contact me?

A member of our booking team will contact you by calling the number given on the booking form to arrange booking and payment. We will contact you as soon as possible however, you have not heard anything please call our office on 01227 772277.

 

Do you accept cash as a form of payment?

Unfortunately, we can no longer accept cash as a form of payment.

 

Payment and Deposit?

Full payment is taken on booking with Credit & Debit Cards. Deposit of £250.00 is taken on the day of hire.

Are the prices given inclusive of insurance?

Yes, the price includes comprehensive Insurance Cover, Breakdown Cover and an allowance of 250 miles per day. We offer an optional excess waiver, which costs £10 per day of hire, extra.

 

What is a Collision Damage Waiver?

A Collision Damage Waiver (CDW) is an additional daily charge which you can choose to pay instead of paying a deposit. The Collision Damage Waiver DOES NOT include damage to windscreens or windows, mirrors or their casings, alloy wheels or wheel trims, damage to tyres or driver negligence.

 

Do you hire to couriers and removals contractors?

Yes, we do hire to couriers and removal contractors.

 

Do you offer discounts for long term hires?

Yes, we offer discounts for weekly and monthly hires. Please contact one of our branches for more details.

 

Can I cancel my booking even after my deposit is paid?

Yes, you can cancel your booking up to 48 hours before the hire date by contacting our booking team on 01227 772277. Anything 24 hours or less you will lose the cost of the hire.

 

Is there a mileage limit?

Yes 250 miles per day, excess mileage charges at 15p per mile.

 

What happens if I return a vehicle late?

If you return the vehicle later than the time specified on your booking you will be charged for the additional time that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle and will be taken from the deposit. If you are over 30 minutes late you will be charged for a full day.

 

What should I do if I have a problem with a vehicle?

Contact “HireOne” immediately on 01277 772277.

 

What should I do if I have a complaint?

Write to: “HireOne”, Unit 17 Joseph Wilson Industrial Estate, Millstrood Road, Whitstable, Kent CT5 3PS or call 01227 772277.

 

Can vehicles be dropped off out of hours?

Yes, they can, but the hirers remain legally responsible for the vehicle until it has been checked in by our staff.

 

Do you hire vehicles that we can take abroad?

No Main Land UK only.

 

Is your day rate for 24 hours?

Yes. Collection and drop off times are from 8:00 am and 16:30 pm Monday – Friday. Saturday from 08:00am – 13:00 and Sunday from 10:00am – 13:00.

Bank holidays will vary.

 

Do you provide vehicle delivery and collection?

No.

 

Do I need to provide my driving licence?

Yes, your licence must be provided before you hire the vehicle.

 

What paperwork do I need to bring with me?

Documentation needs to be scanned and emailed to us prior to the day of hire. Your driving licence, your National Insurance number, 2 x Proofs of Address (recent utility bills or bank statements within the last 3 months with the address that is on your licence). If you have the old-style paper licence (no photocard) you must also bring another form of photographic I.D., For example, your passport.

 

Is there an age limit?

Yes 25 – 70 years and must have been driving for at least 2 years.

 

How long must I have been driving to be able to hire a vehicle?

All hirers must have held a full licence for at least 2 years.

 

Can I hire a vehicle with endorsements on my driving licence?

Details of endorsements must always be taken. Depending on the seriousness of the endorsement and the number of the endorsements, you may be able to hire a vehicle. Contact our office by phone 01227 772277 or email info@hireone.co.uk with details to be sure. Remember if the full details are not given this may result in you not being insured.

 

How many drivers can I have?

The initial price per vehicle covers one driver. Any additional drivers may be added onto the insurance at an extra price of £10.00 per driver per day of hire.

 

Can you hire a vehicle one way?

No, unfortunately, all vehicles must be returned to the collection point.